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    Terms & Conditions



    Buyer means the individual or organisation that buys or agrees to buy the Goods from the Seller.

    Contract means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.

    Goods means the articles that the Buyer agrees to buy from the Seller.

    Seller means Medusa Juice Ltd 47 – 49 Lynn Road, Kings Lynn, Norfolk, PE30 4PR, United Kingdom

    Buyer means the Customer who places an order, via the Medusa Juice website, telephone or any recordable means.

    Terms and Conditions means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller.


    Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Buyer.

    These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

    Placing or submitting an order by any means for the Goods that results in the issue of an order confirmation are deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

    Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) are inapplicable unless agreed in writing by the Seller.  Any complaints should be addressed to the Seller’s address at Medusa Juice Ltd 47 – 49 Lynn Road, Kings Lynn, Norfolk, PE30 4PR, United Kingdom.


    All orders for Goods are deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller.  The Seller may choose not to accept an order for any reason.

    Where the Goods ordered by the Buyer are not available from stock the Buyer are notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

    When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the Order Process Section.

    Age of Consent

    Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.

    If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller are entitled to cancel the order immediately, without notice.

    Price and Payment

    The price of the Goods are that which is stipulated on the Website.  The price is inclusive of UK VAT.

    The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.

    After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel.

    Payment of the price plus VAT and delivery charges must be made in full before dispatch of the Goods.


    Goods supplied within the UK will normally be delivered within 1 (one) working day of acceptance of order.

    Goods supplied outside the UK will normally be delivered within 1 (one) working day of acceptance of order.

    Where specific delivery dates have been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

    The Buyer acknowledges that delivery services are provided on behalf of the Seller by third parties and the Buyer cannot hold the Seller responsible for the performance of the delivery service provider.  The Seller shall use its reasonable endeavours to meet any date agreed for delivery.  In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

    Delivery of the Goods are made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

    Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

    International Shipping Information

    If the country the order is being delivered to is outside the EU then any additional charges for customs clearance must be borne by the Buyer.  The Seller has no influence over these charges and cannot predict them, nor how they may vary from time to time.

    Customs policies vary widely from country to country, so the Buyer should contact local customs offices for further information.  Additionally, please note that when ordering from Medusa Juice Ltd, the Buyer is considered the importer of goods and must comply with all laws and regulations of the country in which the goods are being received.

    Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

    Right of the Seller

    The Seller reserves the right to periodically update prices on the Website, which are not guaranteed for any period of time.  The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

    The Seller reserves the right to withdraw any goods from the Website at any time.

    The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

    Cancellation and return

    The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 14 working days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract.  If the Buyer fails to do so the Buyer are deemed to have accepted the Goods.

    As the Goods are oral in nature once used they cannot be returned, unless faulty.

    Orders can be cancelled any time prior to shipping.  Once shipped if returned unopened, the Buyer will be responsible for both the outbound and return shipping costs plus any restocking fee deemed necessary by the Seller.


    All kits come with a 28-day parts warranty from date of receipt.  Buyers should be aware that our electronic cigarette atomizers and batteries, although made to the highest quality, are consumable components and will degrade over a period of time. (As a guide, not a warranty, an electronic cigarette atomizer’s natural lifespan is typically 14-60 days and an electronic cigarette battery’s expected lifespan is typically 2-3 months).

    The Seller makes no claim and offers no warranty that the Buyer or any subsequent customers of the Buyer will enjoy using the Product, only that the Product will function as described within the specified time frame and that is the limit of any guarantees offered by the Seller.

    Batteries and Atomizers purchased as “singles” i.e. not as part of a multi-pack are also covered by a 28 day warranty period from date of receipt, although this warranty does not cover Low Resistance Atomizers.  Each page details the warranty information of the specific Goods and we recommend that the Buyer read this before purchasing.

    Any replacement parts are warranted from the date of delivery of the original order.

    Limitation of liability

    In the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer are limited to damages which shall in no circumstances exceed the Price of the Goods.  Under no circumstances is the Seller liable for any indirect, incidental or consequential loss or damages whatever.


    No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

    Website Postings

    Medusa Juice reserves the right to edit or delete any content posted on any part of the Medusa Juice website at any time by customers or third parties.  Statements that may be reasonably interpreted to misrepresent therapeutic or other claims regarding the use of Medusa Juice’s Goods, or electronic cigarettes generally, are prohibited and will be subject to editing and/or removal from the website.

    Force Majeure

    The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, lockdowns, accidents, illnesses, war, fire, failure of communications, telecommunications or computer systems, breakdown of plant, machinery or transportation, shortage or unavailability of raw materials.  The Seller is entitled to a reasonable extension of time in order to meet its obligations once the issue causing the failure to perform has been corrected.


    If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction and such provision are severed, the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

    Changes To Terms

    The Seller is entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

    Governing Law and Jurisdiction

    These Terms and Conditions are governed by and construed in accordance only with the law of England & Wales and the parties hereby submit to the exclusive jurisdiction of the English & Welsh courts.

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