TERMS & CONDITIONS
Buyer means the individual or organisation that buys or agrees to buy the Goods from the Seller.
Contract means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.
Goods means the articles that the Buyer agrees to buy from the Seller.
Seller means Medusa Juice Ltd 47 – 49 Lynn Road, Kings Lynn, Norfolk, PE30 4PR, UK.
Buyer means the Customer who places an order, via the Medusa website, telephone or any recordable means.
Terms and Conditions means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller.
Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Buyer. These Terms and Conditions apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer. Placing or submitting an order by any means for the Goods that results in the issue of an order confirmation are deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) are inapplicable unless agreed in writing by the Seller. Any complaints should be addressed to the Seller’s address at Medusa Juice Ltd 47 – 49 Lynn Road, Kings Lynn, Norfolk, PE30 4PR, UK.
All orders for Goods are deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason. Where the Goods ordered by the Buyer are not available from stock the Buyer has the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days. When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the Order Process Section.
Age of Consent
Where Goods may only be purchased by persons of a certain age the Buyer will be asked on first login to declare that they are of the appropriate legal age to purchase the Goods. If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller is entitled to cancel the order immediately, without notice.
Price and Payment
The price of the Goods are that which is stipulated on the Website. The price is inclusive of UK VAT. The total purchase price, including VAT and any applicable delivery charges will be displayed in the Buyer’s shopping cart prior to confirming the order. After the order is received the Seller will confirm by email the details, description and price for the Goods. Payment of the price plus VAT and delivery charges must be made in full before dispatch of the Goods.
Goods supplied within the UK will normally be delivered within 1 (one) working day of acceptance of order. Goods supplied outside the UK will be delivered as specified at the time of order. These are targets not a guarantee. The Buyer acknowledges that delivery services are provided on behalf of the Seller by third parties and the Buyer cannot hold the Seller responsible for the performance of the delivery service provider. The Seller shall use reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. Delivery of the Goods will be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. Failure to do so places no obligations or liabilities on the Seller. Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.
International Shipping Information
If the country the order is being delivered to is outside the UK then any additional charges for customs clearance must be borne by the Buyer. The Seller has no influence over these charges and cannot predict them, nor how they may vary from time to time. Customs policies vary widely from country to country, so the Buyer should contact local customs offices for further information. Additionally, please note that when ordering from Medusa Juice Ltd, the Buyer is considered the importer of goods and must comply with all laws and regulations of the country in which the goods are being received. Please be aware that cross-border deliveries may be subject to opening and inspection by customs authorities.
Right of the Seller
The Seller reserves the right to periodically update prices on the Website, which are not guaranteed for any period of time. The Seller makes every effort to ensure prices are correct at the point at which the Buyer places an order. The Seller reserves the right to withdraw any goods from the Website at any time. The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.
Cancellation and Return
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 3 working days of delivery confirming in writing if the Goods are damaged or do not comply with any term of the Contract. If the Buyer fails to do so the Buyer is deemed to have accepted the Goods. As the Goods are oral in nature once used they cannot be returned, unless faulty. Orders can be cancelled any time prior to shipping. Once shipped if returned unopened, the Buyer will be responsible for both the outbound and return shipping costs plus any restocking fee deemed necessary by the Seller.
All kits come with a 28-day parts warranty from date of receipt. Buyers should be aware that electronic cigarette atomizers and batteries, although made to the highest quality, are consumable components and will degrade over a period of time. As a guide, not a warranty, an electronic cigarette atomizer’s natural lifespan is typically 14-60 days and an electronic cigarette battery’s expected lifespan is typically 2-3 months. The Seller makes no claim and offers no warranty that the Buyer or any subsequent customers of the Buyer will enjoy using the Product, only that the Product will function as described within the specified time frame and that is the limit of any guarantees offered by the Seller. Batteries and Atomizers purchased as “singles” i.e. not as part of a multi-pack are also covered by a 28 day warranty period from date of receipt, although this warranty does not cover Low Resistance Atomizers. Any replacement parts are warranted from the date of delivery of the original order.
Limitation of Liability
In the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer are limited to damages which shall in no circumstances exceed the Price of the Goods. Under no circumstances is the Seller liable for any indirect, incidental or consequential loss or damages whatever.
No waiver by the Seller in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
Medusa Juice reserves the right to edit or delete any content posted on any part of the Medusa Juice website at any time by customers or third parties. Statements that may be reasonably interpreted to misrepresent therapeutic or other claims regarding the use of Medusa Juice’s Goods, or electronic cigarettes generally, or the nature of the services provided by Medusa Juice Ltd are prohibited and will be subject to editing and/or removal from the website.
The Seller is not liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, lockdowns, accidents, illnesses, war, fire, failure of communications, telecommunications or computer systems, breakdown of plant, machinery or transportation, shortage or unavailability of raw materials. The Seller is entitled to a reasonable extension of time in order to meet its obligations once the issue causing the failure to perform has been corrected.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction and such provision are severed, the remainder of the provisions will continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
Changes To Terms
The Seller is entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance only with the law of England & Wales and the parties hereby submit to the exclusive jurisdiction of the English & Welsh courts.
COMPLIANCE & PRIVACY
How we use your personal data
In this Section 2 we have set out:
the general categories of personal data that we may process;
in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
the purposes for which we may process personal data; and
the legal bases of the processing
We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
We may process your account data (“account data“). The account data may include your name and email address. The source of the account data is from you registering on the site. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process your information included in your personal profile on our website (“profile data“). The profile data may include your name, address, telephone number, email address and date of birth. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process your personal data that are provided in the course of the use of our services (“service data“). The service data may include orders that you have made with us. The source of the service data is from user input. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent and our legitimate interests, namely the proper administration of our website and business.
We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your contact details and the transaction details. We do not hold any credit or debit card details as we use third party payment service providers such as Paypal or others as merchants, and your card details are stored with them and not shown to us. Transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another person.
Please do not supply any other person’s personal data to us, unless we prompt you to do so.
Providing your personal data to others
We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Financial transactions relating to our website and services are handled by our payment services providers, such as Paypal or others. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at their respective web sites. URLs are not provided here as the location and content of the pages is controlled by the payment service provider and may change from time to time.
In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Retaining and deleting personal data
This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. Personal data that we process for any purpose(s) shall not be kept for longer than is necessary for those purposes. We will retain your personal data for a minimum period of 2 years and for a maximum period of 6 years. Notwithstanding the other provisions of this Section, we may retain your personal data for different periods of time where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another person.
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of significant changes to this policy by email.
In this Section we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights. Your principal rights under data protection law are:
the right to access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to object to processing;
the right to data portability;
the right to complain to a supervisory authority; and
the right to withdraw consent.
You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by visiting your account when logged into our website.
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
You have the right to object to our processing of your personal data for direct marketing purposes including profiling for direct marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose.
You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
To the extent that the legal basis for our processing of your personal data is:
that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You may exercise any of your rights in relation to your personal data by written notice to us in addition to the other methods specified in this Section.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use
Cookies used by our service providers
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
https://support.apple.com/kb/PH21411 (Safari); and
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
This website is owned and operated by Medusa Juice Ltd, registered in England and Wales under registration number 09032951 and our registered office is at c/o Kay Johnson Gee LLP, 1 City Road East, Manchester, England, M15 4PN, UK. Our principal place of business is at 47 – 49 Lynn Road, Kings Lynn, Norfolk, PE30 4PR.
You can contact us:
by post, to the postal address above;
using our website contact form;
by telephone, on the contact number published on our website;
by email, using the email address published on our website;
How do I lodge a complaint about the use of my personal information?
You can lodge a complaint with us directly by contacting us on one of the above contact details. You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO is the regulator who makes sure that we use your personal information in a lawful way. You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or by calling 0303 123 1113.
Data protection officer
Our data protection officer’s contact details are: Mr Laine Tucker, COO, Medusa Juice Ltd, 47 – 49 Lynn Road, Kings Lynn, Norfolk, PE30 4PR, UK.
MEDUSA WHOLESALE ACCOUNT
If you own or represent a vaping business and would like to open a wholesale account in order to purchase Medusa products in bulk at trade prices, we’d love to discuss this with you. We can promise you:
PERSONAL SERVICE - Whoever you deal with at Medusa, you’ll always find friendly, informal service from enthusiasts who care about your requirements and your business.
QUALITY PRODUCTS - We invest time and effort into designing, developing and testing our ranges. We’re happy to explain, provide samples and help you build the optimum, most profitable range for your stores
PARTNERSHIP ATTITUDE - Partnership isn’t just about selling stuff, we think long term. You can expect the response, products, price deals, shipping and exchange services that you need – every time.
A family business, Medusa was started by passionate vapers
We successfully quit smoking and experienced the health benefits many years ago. Now our mission is to educate and help others to make the same life change – directly through our stores / sites and indirectly with our wholesalers. The inclusive family ethos underpins all we do. We don’t just sell; we support and collaborate with our wholesale partners – optimizing your reputation and increasing your profits. Always providing you with the same service we expect to receive. We have a large wholesale network that we advise on ranges, flavours, quantities, store location, layout, branding, hardware, pricing, promos, and customer service. Everyone gets 1-2-1, 24-7 support by phone, Skype, Whatsapp – whatever works best. If you’d like to request a wholesale account and discuss further, please click the contact icon.
Become a Medusa reseller with our comprehensive Wholesale service
We provide a one-stop e-liquid and CBD wholesale solution for all types of retailers; convenience stores, indies, multiples, fuel stations, pharmacies… everywhere. We understand that starting up and sustaining a successful business with top-quality profitable products can be a minefield. That is why we provide our trade and bulk resellers with a wholesale service that is much more than shipping boxes of product. Each business and its customers are unique, therefore our services are tailored to suit.
We encounter many executives who are new to the industry or are engaged in expanding existing businesses and are uncertain about range planning, visual merchandising, marketing, POS or current legislation. This is where our Medusa wholesale service kicks in. We’ve invested heavily into product development, flavour testing, quality control, label design and marketing. The result is an outstanding collection of ranges, backed by an unequalled knowledge of the industry and applicable law.
Quality above all else. At low every day prices
The effort and investment that we put into devising and developing our flavours have been applied throughout the supply chain.
INGREDIENTS - All our e-liquid and CBD products use premium grade ingredients sourced within the EU and UK. Our propylene glycol and vegetable glycerine is made in the UK and is the highest grade available. Our nicotine is made in the EU and is again the highest quality available. Our flavourings are sourced from approved food-grade suppliers in the EU and UK, which ensures we can trace the origins of everything we use. Our ranges are so extensive that we import many different flavourings, and when we claim we’ve made the best tasting products that’s because we really have tried them all!
LABELLING - It’s important that labels reflect the quality of the product inside the bottle or pack. So we pay attention to the details and ensure our designs accurately reflect the range and flavour concerned. We use leading UK printers who can work to our specifications for quality materials and special finishes. Many companies save cost by printing on cheap papers with low quality inks – which smear and deteriorate if there’s a spill. Ours, exactly like the products inside, are the best we can make them. An important consideration for our resellers because this quality reflects positively on your business too.
PACKAGING & POS - Effective in-store and environmentally aware. With environmental considerations in mind, we use recyclable glass, plastics and card for our containers and printed materials. We ship to retail customers in minimal packaging. For our wholesale partners we provide custom in-store POS, promotional materials, flavour menus and free merch for your loyal customers. In all cases our mission is to help you draw attention to our outstanding products with clear, top quality communications materials and shelf CDUs – all of which can be recycled with ease.
There’s much more we could say about our business, our personnel, products, prices and service but we think this is best covered in a friendly discussion at your place or ours, in a video chat or any other method you prefer. If you’d like to discover more or discuss your requirements, we’d love to hear from you, so please click the contact icon.